It’s a million-euro operation of a particular logistical type: We’re talking about items worth millions, which wait day after day for the moment they're needed in Europe alone. This occurs when a component fails in one of the large Starrag machines. That's when the clock starts for “Service Spare Parts and Logistic” at Starrag Technology GmbH in Mönchengladbach and Bielefeld. 

The numbers show how important this is: Worldwide, the experts look after 3,000 large machines in operation, for which 6,300 different items are held in the central warehouses in Mönchengladbach and Bielefeld. To enable faster delivery, Starrag also holds additional stock in the USA (Dallas), Korea (Incheon) and soon also in China (Shanghai).

“Our experienced staff in spare parts sales have the necessary technical expertise for both old and new machines”, says Thomas Weyers, Head of Service Spare Parts & Logistic at Starrag Technology GmbH in Mönchengladbach. “We are proud of the very close cooperation between employees in upstream and downstream departments such as design, purchasing, warehousing, shipping, internal and external installation services. This is how we achieve a fast supply chain.”