customer-service

Helping users to help themselves:

Advanced Application Training / Advanced Maintenance Training - Increasing security, optimising the process, enhancing performance

The commercial success of a company stands and falls with the reliability and availability of its equipment. The Starrag Group can help users help themselves in this regard, for instance with Advanced Application Training, an initiative that can significantly improve the operation of ECOSPEED machining centres. The focus here is on reducing losses in efficiency due to decreased availability, performance and quality. The counter- measures introduced by the training cover the entire process chain – from the detailed task analysis (HSC or HPC) and painstaking process planning to the optimisation of the simultaneous five-axis machining.

Profitability:

Increased productivity thanks to shorter machining times Reduced downtime

Applications expert Matthias Wimmers Dipl-Ing (BA) highlights the benefits of this approach with a practical example: “Thanks to ECOSPEED, one customer was able to cut the time needed to machine a complex aircraft component by 27 % to eight hours compared to the previous conventional machine. Once we had optimised the process as a whole to transform it into a significantly more dynamic machining process, machining took just two hours.” The Advanced Application Training gives users the opportunity to tap into the experience and expertise gained from a host of similar customer orders.

The Advanced Maintenance Training is just as comprehensive. “The aim is to build up a well-trained and practiceoriented maintenance crew”, says Karl Hubert Jacobs from Customer Training / Applications. The training takes place in Mönchengladbach, Germany, in small groups with a maximum of four participants, using simulation tools and a machine that is similar to that of the customer. Depending on the requirements, the groups learn how to change a work spindle (including all the relevant tests), introduce an angled milling head, compensate for geometry errors in a parallel kinematic Sprint Z3 machining head or how to handle a tool magazine. Participants also learn how to use tailor-made maintenance tools that they receive as part of the training course in a special case. Karl Hubert Jacobs: “The training enables participants to undertake all necessary work independently and ensures maintenance can take place even during staff shortages.”